Privacy Policy

Dungallan Country House is committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use and protect your personal data when you interact with us, including when you make a reservation, stay with us, or contact us.

1. Who We Are

Dungallan Country House Ltd is the data controller responsible for your personal data.

Gallanach Road
OBAN
PA34 4PD
Email: info@dungallancountryhouse.co.uk

2. The Personal Data We Collect
We may collect and process the following personal data:

Contact details (name, email address, telephone number, postal address)
Reservation and booking information (dates of stay, room type, preferences)
Guest information (including number of guests and any special requirements)
Communications with you (emails, messages, enquiries)
Payment information (processed securely via our payment providers; we do not store full payment card details in a readable format)

How We Collect Your Data

We collect personal data directly from you, as well as through our booking systems and service providers when you make a reservation or interact with us.

Children’s Data

We only collect personal data relating to children where it is necessary in connection with a reservation or stay. This information is provided by a parent or guardian and is used solely for the purpose of providing our services.

3. How We Use Your Personal Data

We use your personal data to:

Manage and fulfil your reservation
Provide accommodation, dining and related services
Communicate with you regarding your booking
Respond to enquiries and requests
Maintain internal records and improve our services
Comply with legal and regulatory obligations
We may also send you marketing communications where permitted by law – you can opt out at any time

4. Legal Basis for Processing

We process your personal data on the following legal bases:

Contract – to provide services you have booked with us
Legal obligation – to comply with applicable laws (e.g. tax, regulatory requirements)
Legitimate interests – to operate and improve our business, provided these do not override your rights. Where we rely on legitimate interests, we ensure these are balanced against your rights and interests.

5. Sharing Your Personal Data

We may share your personal data with:

Our property management and booking system providers
Payment processing providers (for secure transaction handling)
Professional advisers (legal, accounting, insurance)
Regulatory bodies, law enforcement, or authorities where required

We do not sell or share your personal data with third parties for marketing purposes.

6. International Transfers

In some cases, your personal data may be transferred to, or accessed from, countries outside of the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection laws, such as the use of approved contractual protections.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this notice and to comply with legal, accounting and regulatory requirements. In general, guest reservation records are retained for a period of up to 5 years from the date of your stay.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data, including secure systems, restricted access, and the use of encryption where appropriate. Payment card information is handled securely via our payment providers and is not stored in a readable format within our systems.

9. Your Rights

You have the right to:

Withdraw consent (where applicable)
Access your personal data
Request correction of inaccurate data
Request deletion of your data (where applicable)
Restrict or object to processing
Request transfer of your data

These rights are subject to certain legal limitations.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) (www.ico.org.uk) if you believe your data has been handled unlawfully:
https://ico.org.uk

10. Contact Us

If you have any questions about this Privacy Notice or how we handle your personal data, please contact us at:

info@dungallancountryhouse.co.uk

11. Updates to This Notice

We may update this Privacy Notice from time to time. The latest version will always be available on our website.

12. Cookies and Website Use

Our website may use cookies and similar technologies to enhance your browsing experience and to analyse how our website is used.

Cookies are small text files stored on your device when you visit a website. They help us understand how visitors interact with our site and enable us to improve functionality and performance.

You can control or disable cookies through your browser settings. Please note that restricting cookies may impact the functionality of certain areas of our website.

Last updated: March 2026